Course curriculum

    1. CCP-ENGLISH

    1. Pre Training Video

    1. CUSTOMER SERVICE TRANING 101

    1. Mastering customer retention

    2. Handling rude customers

    1. BEING AN EFFECTIVE CALL CENTER AGENT

    2. Customer service agent training quiz

    3. Attendance Confirmation

About this course

  • 8 lessons
  • 0.5 hours of video content

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